If you're repeatedly unable to complete your order, it's usually due to your bank declining the transaction or the order amount being too high for your current payment method.

We recommend trying to use PayPal as an alternative. It often offers a smoother checkout process for larger transactions or if your bank is flagging the purchase.

No problem at all! Please make a note of this preference when you place your order. We'll make sure to select FedEx for your shipment.

Beehives are typically made from cedar wood.Cedar wood is an ideal choice for beehives due to its durability, natural resistance to rot, and relatively light weight.

To purchase bees, you should consult your local beekeeping associations or individual beekeepers. Generally, websites that sell bees take pre-orders in winter, and by the time summer arrives, they are typically sold out.

or beginners, we recommend starting with an 8-frame beginner kit. They're generally easier to manage.

Once you're comfortable with the 8-frame hive, you can then move on to a 10-frame setup if you wish.

We reinforce our cartons to the best of our ability. However, due to long transit distances, cardboard damage during shipping can sometimes be unavoidable.

For this reason, we highly recommend that customers purchase shipping insurance to ensure they are compensated if damage occurs. Please note that wholesale customers do not need to purchase shipping insurance.

The primary difference between 8-frame and 10-frame beehives is their size and the number of frames they hold, which directly impacts honey production and ease of management.

If you notice water leaking from your beehive's bottom board, it's likely due to condensation. Since the inside of your beehive is also wax-dipped, the wood doesn't absorb moisture.

To resolve this, you should tilt the beehive slightly to allow the water to drain out. This prevents moisture buildup inside the hive, which can be detrimental to the bees' health.

To help your bees survive the cold winter months, you should add extra insulation to the exterior of the hive.

You can use materials like foam boards or even old blankets to wrap around the hive. This helps to retain the heat generated by the bee cluster and protect them from extreme temperatures.

When the weather gets too hot, proper ventilation is crucial for your bees' comfort and health. The best way to increase airflow and help your hive cool down is to switch out your solid bottom board for a screened bottom board.

If your product was delivered to the wrong address, please contact customer service to confirm the shipping address your package was sent to.

It's possible the delivery driver made a mistake. We will contact the shipping company to see if the package can be located and rerouted. If the package cannot be retrieved, we will send out a new one for you.

We typically reship replacement products on the same day you contact us. You can expect delivery within 3-5 business days.

If you haven't received a tracking number from customer service, please be sure to ask them for it.

Yes, we can!

Please send the following information to customer service:

• Relevant issue/question
• Product image(s)
• Shipping address
• Amazon order number

Don't worry! You can simply send a chat message or an email to customer service. You'll receive a response within 24 hours.